Delivery Information

Terms & Conditions

1 is an authorized distributor of Karl Welz HSCTI products in the US and Worldwide. All Karl Welz HSCTI products have a 2 year warranty from defect or malfunction and in the event of such rare cases of malfunction of a defective device, HSCTI will replace or repair the product at no cost to you. Warranty will not cover misuse or abuse of the product. Customer will be responsible for paying shipping for sending the product for repair to the US. Returns & Exchanges are accepted for a period of 30 days after date of purchase. No Returns or Exchanges in software sales.

2 All stock and prices are subject to availability. By purchasing and ordering through our website, you agree that there is a 3 to 4 business days waiting period (Not including weekends and Holidays in the US) for payment processing, collection of funds and security checks and verifications which is the time taken to make sure that the transaction is legit and no fraud is being committed. At our discretion, we will perform additional checks on all others to prevent frauds and this may delay your order. We cannot ship any products until we have successfully collected the payment for all orders and all security checks have been passed. Once we have successfully collected payment and all security checks have been passed, then we will proceed to process your order and this order will be sent to the warehouse for processing. The warehouse processes orders in the order they are received. Orders take between 24 and 48 hours to process and ship once received by the warehouse which is located in the state of Missouri in the United States of America. Once the warehouse has shipped your order, we are notified via email and a tracking number is given which is then forwarded to your email address on file so you can track your order online. All orders include a tracking number, no exceptions. In the event that the products you ordered are out of stock or in backorder, you will be notified within 48 hours with an option to wait for the items to be re stocked, offer you similar products or the final option of giving you a full refund if so desired. Orders that are to be shipped within the United States are sent through Priority Mail and could take between 2 to 4 days to be delivered after the order has been processed, funds collected and shipped. However, please allow up to 35 days after your order has been placed in order to receive your product since we may run out of materials or have excess amount of orders ahead of yours. Notice that we have no control over the Postal Service time period for delivery of packages and it is not guaranteed and is beyond our control. In the event a package is lost or not received please contact us. Orders that are to be shipped outside the Unites States have a delivery time between 7 to 90 days after payment has been collected and all security checks done, sent to warehouse and shipped. Please take this into consideration when ordering as payment processing and collection of funds time is separate from the actual delivery time once the order is shipped and sent out. By purchasing from this website, you agree to such delivery and processing times. Total estimated time for processing an order before it actually ships is around 5 business days for both National and International orders. These 5 business days include the 3 days for payment processing, security checks and collecting of funds, as well as the 24-48 hours it takes for the warehouse to process your order. Once your order is shipped, we have no control over the actual time frame and periods in which the Postal Office delivers packages. On International orders, these packages need to go through US Customs clearance and as well Customs clearance from your own country of final destination and we have no control over these processes which may delay your order. You also agree by purchasing from this website that you are solely responsible for any Taxes or fees imposed by your country for the import of your order. and are not responsible for paying such International exporting fees and for orders that have been lost or stolen in transit. Buy purchasing from this website online and by other means such as wire transfer, bank deposit, or money order services to hold,, and all of it's owners and employees harmless of any legal action taken against them in a court of law and you agree also that by purchasing from this website you know the risks of international orders not being delivered by causes out of control and you are solely responsible for such risks. An invoice will be included with the description and value of the products in all International Orders as it is the standard for International export Laws & Regulations. By purchasing form you agree to these terms and conditions.

3 All prices are in US Dollars.

*NOTICE: All images with the words that state (licensed image*) contained on this website are licensed images and are strictly prohibited from being downloaded, reproduced, distributed or re-used in any form either commercially or personally.

5 All product images and other material contained in this website are strictly prohibited from being downloaded, reproduced or used in any form either commercially or personally.

6 Photos are used for illustration only and are generally an image of the product. Please read carefully the exact product and packaging descriptions supplied before ordering as mistakes cannot be rectified.

7 Some images are copyrighted by their respective author and all images on this site are used with previous authorization of the authors.

8 Please note special offer prices are only valid if the the item is purchased at the offer price. will not offer a refund for items bought at a higher price when it is not on special offer.

9 All complaints will be acknowledged within 7 working days, although we try to acknowledge all complaints immediately.

10 According to the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given permission to do so.

11 Orders may be subject to extra security checks at our discretion which may delay delivery of products ordered. This may include confirmation of Credit/Debit card details and full address details. reserves the right to cancel any orders if this information cannot be supplied.

12 reserves the right to deliver certain orders to the Invoice Address only. Customers will be notified by email if this is the case.

13 If has insufficient stock to deliver goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will credit your card for the cost of the unavailable goods. will not be obliged to offer any additional compensation for disappointment suffered.

14 Orders returned 'Not Called For" by Express Mail or our courier will be refunded the costs of products upon receipt, less the cost of the postage. Customers will be notified and the order will be cancelled.

15 Orders not received, which were dispatched by Standard Postage, will not be deemed 'missing' until 15 working days have passed, therefore no resend or refund will be offered after this period. Orders dispatched outside the US must allow 15 working days.

16 If an order is not received you must notify in writing by email within 30 days of dispatch as no claim can be made after this time.

17 and shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control such as natural disasters, wars, world and or financial collapse or acts of god.

18 In the rare event of a customer receiving an incorrect item, will, upon receipt of the returned incorrect item, send the correct item.

19 If the customer requires a fast replacement, will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their second order and their return postage.

20 Flat rate shipping inside the United States is $10.00, otherwise noted like promotions where free shipping is offered. International shipping is $50 dollars through Express Mail and includes International fees also otherwise noted like promotions where free shipping is offered.

21 Returns & Exchanges are accepted for a period of 30 days after date of purchase. No Returns or Exchanges in software sales. 

For questions contact us at:

Call us Monday through Friday from 9 am to 6 pm at +1 866 927-6797

You can also write to us and mail us at:
910 E Redd Road Suite #K-109
El Paso, Tx 79912